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Privacy Policy & Terms of Use

Introduction and Scope of This Policy

Arena Badminton and Sports Club ("we," "us," "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website, https://www.arenabadminton.com/, use our services, or interact with us at our facility in Pomona, California.

This policy is designed to comply with the California Consumer Privacy Act of 2018 (CCPA), as amended by the California Privacy Rights Act of 2020 (CPRA). It applies to all California residents ("consumers" or "you") from whom we collect personal information.

While our business may not currently meet the specific revenue or data processing thresholds that mandate compliance with the CPRA, we have chosen to adopt its stringent standards proactively. The landscape of privacy law is continuously evolving, and businesses are facing increasing scrutiny regarding their data handling practices. By implementing a CPRA-compliant framework now, we establish scalable best practices, mitigate future legal and financial risks, and build a foundation of trust with our customers. This approach is not merely a compliance exercise; it is a strategic commitment to operational maturity and a market differentiator that demonstrates our respect for your privacy.   

This policy will be reviewed and updated at least once every 12 months to reflect changes in our practices or legal requirements.

The Information We Collect and Its Sources

In accordance with the CPRA's "Notice at Collection" requirement, this section details the categories of personal information we collect and the sources from which we obtain it. Our data collection practices are directly tied to the services we provide, such as court reservations, coaching inquiries, event hosting, and Pro Shop sales.   

 

Categories of Personal Information Collected

 

We may collect the following categories of personal information:

  • Identifiers: This includes real names, aliases, postal addresses, unique personal identifiers, online identifiers, Internet Protocol (IP) addresses, email addresses, and phone numbers. This information is typically collected when you fill out a booking form, contact form, or sign our liability waiver.   

  • Customer Records Information: This category includes personal information defined in Cal. Civ. Code § 1798.80(e), such as your name, address, telephone number, and financial information. When you make a payment for services or products, we collect payment information such as credit or debit card numbers and billing addresses, which are processed securely by our third-party payment gateway.   

  • Commercial Information: We maintain records of products or services purchased, obtained, or considered. This includes your history of court reservations, coaching sessions, event bookings, and items purchased or rented from our Pro Shop.   

  • Internet or Other Electronic Network Activity Information: When you visit our website, we may automatically collect information about your device and browsing activity, such as your IP address, browser type, operating system, referring URLs, and pages viewed. This data is collected through cookies and similar tracking technologies.   

  • Audio, Electronic, or Visual Information: Our facility is equipped with security cameras for the safety and protection of our staff, patrons, and property. As such, we may collect video footage of individuals within our premises.

 

Categories of Sensitive Personal Information (SPI) Collected

 

The CPRA provides special protection for "Sensitive Personal Information". We collect SPI only when necessary and with the appropriate safeguards.   

  • Account Log-In, Financial Account, Debit Card, or Credit Card Number in Combination with any Required Security or Access Code, Password, or Credentials Allowing Access to an Account: If you create an online account to manage your bookings, your login credentials fall into this category of SPI.   

 

Sources of Collection

 

We collect personal information from the following sources:

  • Directly from You: The majority of the information we collect is provided by you directly when you reserve a court, inquire about coaching, plan an event, make a purchase, sign our liability waiver, or otherwise communicate with us.   

  • Automatically When You Use Our Website: We collect technical data and usage information automatically through cookies and other tracking technologies when you interact with our website.   

  • In-Person at Our Facility: We collect information when you interact with our staff at the front desk, in the Pro Shop, or during an event.

How and Why We Use Your Personal Information (Business Purposes)

We are committed to the principles of "purpose limitation" and "data minimization" as mandated by the CPRA. This means we only collect and use personal information for specified, explicit, and legitimate business purposes, and we do not retain it longer than necessary. Our purposes for using your information include:   

  • To Provide and Manage Our Services: We use your identifiers and commercial information to process court reservations, schedule coaching sessions, and organize private events and tournaments.   

  • To Process Transactions: Your customer records information is essential for handling payments for all our services and products.

  • To Communicate With You: We use your contact information to respond to your inquiries, send booking confirmations and reminders, and provide important updates about our services or policies.   

  • For Marketing and Promotions: With your consent where required, we may use your contact information to send you newsletters, special offers, and information about upcoming events. You will always have a clear and easy way to opt-out of these communications.

  • To Maintain Safety and Security: We use visual information from our security cameras to protect our facility, prevent fraud, and ensure the safety of everyone on our premises.

  • To Improve Our Website and Services: We analyze internet and network activity data to understand how users interact with our website, allowing us to enhance the user experience and optimize our online services.

  • To Comply with Legal and Contractual Obligations: We use and retain certain information, such as signed liability waivers, to comply with our legal obligations and to enforce our terms of use.

Introduction and Scope of This Policy

Arena Badminton and Sports Club ("we," "us," "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website, https://www.arenabadminton.com/, use our services, or interact with us at our facility in Pomona, California.

This policy is designed to comply with the California Consumer Privacy Act of 2018 (CCPA), as amended by the California Privacy Rights Act of 2020 (CPRA). It applies to all California residents ("consumers" or "you") from whom we collect personal information.

While our business may not currently meet the specific revenue or data processing thresholds that mandate compliance with the CPRA, we have chosen to adopt its stringent standards proactively. The landscape of privacy law is continuously evolving, and businesses are facing increasing scrutiny regarding their data handling practices. By implementing a CPRA-compliant framework now, we establish scalable best practices, mitigate future legal and financial risks, and build a foundation of trust with our customers. This approach is not merely a compliance exercise; it is a strategic commitment to operational maturity and a market differentiator that demonstrates our respect for your privacy.   

This policy will be reviewed and updated at least once every 12 months to reflect changes in our practices or legal requirements.

The Information We Collect and Its Sources

In accordance with the CPRA's "Notice at Collection" requirement, this section details the categories of personal information we collect and the sources from which we obtain it. Our data collection practices are directly tied to the services we provide, such as court reservations, coaching inquiries, event hosting, and Pro Shop sales.   

 

Categories of Personal Information Collected

 

We may collect the following categories of personal information:

  • Identifiers: This includes real names, aliases, postal addresses, unique personal identifiers, online identifiers, Internet Protocol (IP) addresses, email addresses, and phone numbers. This information is typically collected when you fill out a booking form, contact form, or sign our liability waiver.   

  • Customer Records Information: This category includes personal information defined in Cal. Civ. Code § 1798.80(e), such as your name, address, telephone number, and financial information. When you make a payment for services or products, we collect payment information such as credit or debit card numbers and billing addresses, which are processed securely by our third-party payment gateway.   

  • Commercial Information: We maintain records of products or services purchased, obtained, or considered. This includes your history of court reservations, coaching sessions, event bookings, and items purchased or rented from our Pro Shop.   

  • Internet or Other Electronic Network Activity Information: When you visit our website, we may automatically collect information about your device and browsing activity, such as your IP address, browser type, operating system, referring URLs, and pages viewed. This data is collected through cookies and similar tracking technologies.   

  • Audio, Electronic, or Visual Information: Our facility is equipped with security cameras for the safety and protection of our staff, patrons, and property. As such, we may collect video footage of individuals within our premises.

 

Categories of Sensitive Personal Information (SPI) Collected

 

The CPRA provides special protection for "Sensitive Personal Information". We collect SPI only when necessary and with the appropriate safeguards.   

  • Account Log-In, Financial Account, Debit Card, or Credit Card Number in Combination with any Required Security or Access Code, Password, or Credentials Allowing Access to an Account: If you create an online account to manage your bookings, your login credentials fall into this category of SPI.   

 

Sources of Collection

 

We collect personal information from the following sources:

  • Directly from You: The majority of the information we collect is provided by you directly when you reserve a court, inquire about coaching, plan an event, make a purchase, sign our liability waiver, or otherwise communicate with us.   

  • Automatically When You Use Our Website: We collect technical data and usage information automatically through cookies and other tracking technologies when you interact with our website.   

  • In-Person at Our Facility: We collect information when you interact with our staff at the front desk, in the Pro Shop, or during an event.

How and Why We Use Your Personal Information (Business Purposes)

We are committed to the principles of "purpose limitation" and "data minimization" as mandated by the CPRA. This means we only collect and use personal information for specified, explicit, and legitimate business purposes, and we do not retain it longer than necessary. Our purposes for using your information include:   

  • To Provide and Manage Our Services: We use your identifiers and commercial information to process court reservations, schedule coaching sessions, and organize private events and tournaments.   

  • To Process Transactions: Your customer records information is essential for handling payments for all our services and products.

  • To Communicate With You: We use your contact information to respond to your inquiries, send booking confirmations and reminders, and provide important updates about our services or policies.   

  • For Marketing and Promotions: With your consent where required, we may use your contact information to send you newsletters, special offers, and information about upcoming events. You will always have a clear and easy way to opt-out of these communications.

  • To Maintain Safety and Security: We use visual information from our security cameras to protect our facility, prevent fraud, and ensure the safety of everyone on our premises.

  • To Improve Our Website and Services: We analyze internet and network activity data to understand how users interact with our website, allowing us to enhance the user experience and optimize our online services.

  • To Comply with Legal and Contractual Obligations: We use and retain certain information, such as signed liability waivers, to comply with our legal obligations and to enforce our terms of use.

Disclosure and Sharing of Personal Information

We do not "sell" your personal information in the traditional sense of the word. Under the CPRA, "sharing" is defined as disclosing personal information for cross-context behavioral advertising. We do not engage in such sharing. We only disclose your personal information to third parties for legitimate business purposes as described below.   

  • Service Providers and Contractors: We may disclose your personal information to third-party companies that perform services on our behalf. These may include payment processors, website hosting companies, booking software providers, and email delivery services. The CPRA requires that we have written contracts with these entities that restrict them from retaining, using, or disclosing your personal information for any purpose other than for the specific business purpose specified in the contract.   

  • Legal Requirements and Law Enforcement: We may disclose your information if required to do so by law or in the good faith belief that such action is necessary to comply with a legal obligation, respond to a court order or subpoena, protect and defend our rights or property, or protect the personal safety of our users or the public.

  • Business Transfers: In the event of a merger, acquisition, sale, or other transfer of all or a portion of our assets, your personal information may be transferred as part of that transaction.

Your California Privacy Rights and How to Exercise Them

As a California resident, the CPRA grants you specific rights regarding your personal information. We are committed to facilitating the exercise of these rights.   

  • The Right to Know/Access: You have the right to request that we disclose to you: (1) the categories of personal information we have collected about you; (2) the categories of sources from which the personal information is collected; (3) the business or commercial purpose for collecting, selling, or sharing personal information; (4) the categories of third parties to whom we disclose personal information; and (5) the specific pieces of personal information we have collected about you.   

  • The Right to Delete: You have the right to request the deletion of your personal information that we have collected from you, subject to certain exceptions. For example, we may deny your deletion request if retaining the information is necessary for us to complete the transaction for which we collected the information, comply with a legal obligation (such as retaining signed liability waivers for a legally required period), or detect security incidents.   

  • The Right to Correct Inaccurate Personal Information: You have the right to request that we correct any inaccurate personal information that we maintain about you.   

  • The Right to Opt-Out of Sale/Sharing: We do not sell or share your personal information as defined by the CPRA. Therefore, there is no need to opt-out. However, should our practices change, we will update this policy and provide a clear and conspicuous link on our website titled "Do Not Sell or Share My Personal Information".   

  • The Right to Limit the Use and Disclosure of Sensitive Personal Information (SPI): You have the right to direct us to limit our use of your SPI to that which is necessary to perform the services or provide the goods reasonably expected by an average consumer who requests those goods or services. Since we only use your SPI for essential purposes like securing your online account, this right has limited applicability to our current operations. Should this change, we will provide a link titled "Limit the Use of My Sensitive Personal Information".   

  • The Right to Non-Discrimination: We will not discriminate against you for exercising any of your CPRA rights. This means we will not deny you goods or services, charge you different prices or rates, or provide you with a different level or quality of goods or services for exercising your rights.   

 

How to Submit a Request

 

To exercise your rights to know, delete, or correct, please submit a verifiable consumer request to us by either:

Only you, or a person legally authorized to act on your behalf, may make a verifiable consumer request related to your personal information.

 

Verification Process and Response Timing

 

Upon receiving your request, we will take steps to verify your identity to protect your privacy and security. The verification process may require you to provide information to match with the information we have on file. We will acknowledge receipt of your request within 10 business days. We will endeavor to provide a substantive response to your request within 45 calendar days of its receipt. If we require more time (up to an additional 45 days), we will inform you of the reason and extension period in writing.

Data Security and Retention

Security Measures

 

 

We have implemented and maintain "reasonable security procedures and practices" appropriate to the nature of the information we collect to protect it from unauthorized access, destruction, use, modification, or disclosure. These measures include technical safeguards like encryption and access controls, as well as administrative safeguards like employee training on data privacy. However, no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee its absolute security.   

 

 

Retention Policy

 

 

We will retain your personal information only for as long as is necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. The criteria used to determine our retention periods include the length of time we have an ongoing relationship with you, whether there is a legal obligation to which we are subject (for example, liability waivers must be kept on file for a period consistent with the statute of limitations for personal injury claims), and whether retention is advisable in light of our legal position.   

 

 

Children's Privacy

 

 

Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. As stated in our General Terms of Use and on-site policies, all minors (under 18) must have a liability waiver signed by their parent or legal guardian before using our facilities.   

Under the CPRA, we are prohibited from selling or sharing the personal information of a consumer we know to be less than 16 years of age unless we receive affirmative authorization ("opt-in" consent). For consumers between 13 and 16 years of age, this consent must come from the consumer. For consumers under 13 years of age, consent must be provided by their parent or guardian. We do not sell or share personal information, including that of minors.   

 

 

Updates to This Policy

 

 

We reserve the right to amend this Privacy Policy at our discretion and at any time. When we make changes to this policy, we will post the updated notice on our website and update the policy's "Effective Date." Your continued use of our website and services following the posting of changes constitutes your acceptance of such changes.

 

 

Contact Information

 

 

If you have any questions or comments about this Privacy Policy, the ways in which we collect and use your information, your choices and rights regarding such use, or wish to exercise your rights under California law, please do not hesitate to contact us at:

Arena Badminton and Sports Club 

Address: 2780 S Reservoir St, Pomona, CA 91766, United States

Phone: 909-464-2144 or 719-465-9614

Email: info@arenabadminton.com

General Terms of Use

1. Acceptance of Terms

 

Welcome to Arena Badminton and Sports Club. These General Terms of Use ("Terms") constitute a legally binding agreement between you and Arena Badminton and Sports Club governing your access to and use of our facility, website (https://www.arenabadminton.com/), and all related services, including but not limited to court reservations, coaching, events, and Pro Shop purchases (collectively, the "Services").

By accessing our facility, using our website, or purchasing any of our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms, our Privacy Policy, and our Refund and Cancellation Policy. A signed Liability Waiver is a mandatory precondition for all individuals wishing to use the facility's athletic areas. Your signature on our Liability Waiver, whether in physical or digital form, confirms your acceptance of these Terms in their entirety. If you do not agree to these Terms, you must not use our facility or Services.   

 

2. Facility Use and General Rules of Conduct

 

To ensure a safe, respectful, and enjoyable environment for all patrons, you agree to abide by the following rules of conduct at all times while on our premises:

  • General Conduct: All patrons are expected to exhibit good sportsmanship and conduct themselves in a courteous and respectful manner. Appropriate athletic attire and non-marking court shoes are required for playing badminton and other sports. Abusive language, disorderly conduct, or any behavior that disrupts the enjoyment of others or interferes with staff duties is strictly prohibited.

  • Safety and Equipment: Patrons must use all courts and equipment in the manner for which they are intended. Any unsafe conditions or malfunctioning equipment must be reported to a staff member immediately. Activities that endanger yourself or others are not permitted.

  • Prohibited Items: The following items are not permitted on the premises without prior management approval: alcoholic beverages, smoking (including e-cigarettes and vaping), illegal substances, glass containers, and any items deemed hazardous by staff.   

  • Supervision of Minors: Parents or legal guardians are responsible for the direct supervision of their minor children at all times. Minors under the age of 18 are not permitted to use the athletic facilities without a valid Liability Waiver signed by their parent or legal guardian.   

  • Right to Refuse Service: We reserve the right to refuse service or remove any individual from the facility for violating these Terms, failing to follow staff instructions, or for any conduct that we deem inappropriate, unsafe, or detrimental to the facility's environment.

 

3. Services Offered

 

The following terms apply to the specific Services we offer :   

  • Court Reservations: All court reservations must be paid for in advance. Reservations are for a specified time slot; play must conclude promptly at the end of the reserved time to allow the next group to begin.

  • Coaching and Academy Programs: Enrollment in coaching sessions or academy programs is subject to availability and requires adherence to the specific schedule and curriculum provided. Participants are expected to follow the instructions of our professional coaches.

  • Private Events and Tournaments: Organizers of private events or tournaments are responsible for the conduct of all their guests. The organizer must comply with all facility rules, including capacity limits, and is responsible for any setup and basic cleanup as agreed upon in the event contract. A security deposit may be required.   

  • Pro Shop: All sales of goods and equipment rentals from the Pro Shop are subject to our posted prices and our Refund and Cancellation Policy.

 

4. Accounts, Payments, and Fees

 

You agree to pay all applicable fees for the Services you purchase. All fees are due at the time of booking or purchase unless otherwise specified. We accept payment via [List accepted payment methods, e.g., credit card, debit card, cash]. For private events, a deposit is required to secure the reservation, with the final balance due prior to the event date. Past due invoices may be subject to a late fee.   

 

5. Mandatory Assumption of Risk, Waiver of Liability, and Indemnification

 

This section is a critical component of your agreement with us. The use of our facility and participation in athletic activities involves inherent risks.

  • Assumption of Inherent Risks: You acknowledge and agree that participation in badminton, table tennis, and other sports activities offered at our facility involves inherent risks, dangers, and hazards that cannot be eliminated. These risks include, but are not limited to, sprains, fractures, collisions with other players or objects, falls, and other serious injuries, including the potential for permanent disability or death. By choosing to participate, you knowingly and freely assume all such risks, both known and unknown.   

  • Waiver and Release of Liability: In consideration for being permitted to use our facility and Services, you, on behalf of yourself, your heirs, assigns, personal representatives, and next of kin, hereby RELEASE, WAIVE, AND DISCHARGE Arena Badminton and Sports Club, its owners, officers, employees, agents, and affiliates (collectively, the "Releasees") from any and all liability, claims, demands, actions, or causes of action whatsoever arising out of or related to any loss, damage, or injury, including death, that may be sustained by you, whether caused by the NEGLIGENCE of the Releasees or otherwise, while participating in such activity, or while in, on, or upon the premises where the activity is being conducted, to the fullest extent permitted by law.   

  • Indemnification: You agree to INDEMNIFY AND HOLD HARMLESS the Releasees from any and all liabilities, claims, or causes of action resulting from any injury, damage, or loss caused by your actions, negligence, or the actions of any guests you bring onto the premises.   

  • Integration of Signed Waiver: This contractual agreement to assume risk and release liability is a fundamental term of use. The club's practice of requiring a separate, signed Liability Waiver for every participant serves as a direct and explicit confirmation of your understanding and acceptance of this Section 5. This dual approach—integrating the waiver into the core contractual terms and securing a separate signed acknowledgment—ensures that your agreement to these critical risk-management provisions is clear, deliberate, and legally robust.   

 

6. Intellectual Property

 

All content on our website, including text, graphics, logos, and images, as well as the Arena Badminton and Sports Club name and logo, are the property of Arena Badminton and Sports Club and are protected by intellectual property laws. You may not use, reproduce, or distribute any of this content without our prior written permission.

 

7. Termination of Use

 

We reserve the right, in our sole discretion, to terminate or suspend your access to our facility and Services, without notice, for conduct that we believe violates these Terms or is otherwise harmful to other patrons, our staff, or our business interests.   

 

8. Disclaimers and Limitation of Liability

 

The Services are provided on an "as is" and "as available" basis without any warranties of any kind. To the fullest extent permitted by law, we disclaim all warranties, express or implied. Except for liabilities that cannot be excluded by law, our total liability to you for any claim arising out of or relating to these Terms or the Services is limited to the amount you paid us for the Services in question.

 

9. Governing Law and Dispute Resolution

 

These Terms shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law principles. You agree that any legal action or proceeding arising out of or relating to these Terms shall be brought exclusively in the state or federal courts located in Los Angeles County, California.

 

10. General Provisions

 

  • Severability: If any provision of these Terms is found to be invalid or unenforceable, that provision will be severed, and the remaining provisions will remain in full force and effect.

  • Entire Agreement: These Terms, along with the Privacy Policy and Refund and Cancellation Policy, constitute the entire agreement between you and Arena Badminton and Sports Club regarding your use of the Services.

  • No Waiver: Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights.

Refund and Cancellation Policy

1. Overview of Cancellation Policy

 

This policy outlines the terms and conditions for cancellations and refunds for the various services offered at Arena Badminton and Sports Club. We strive to be fair to our customers while also managing the operational demands of our facility. Please review the specific section relevant to your purchase.

 

2. Court Reservations (General Public)

 

All court reservations made by the general public are final. We do not offer refunds, credits, or rescheduling for any cancellations of regular court bookings. Failure to arrive for a reservation ("no-show") will result in the forfeiture of the entire reservation fee.

 

3. Court Reservations by Coaches

 

Coaches who reserve courts for private sessions may cancel their booking under the following conditions:

  • Cancellation with more than 24 hours' notice: You will receive a full account credit to be used for a future reservation. No cash refunds will be issued.

  • Cancellation with less than 24 hours' notice: Cancellations made within 24 hours of the reservation start time are not eligible for a refund or account credit. The full reservation fee will be forfeited.

  • No-Shows: Failure to arrive for a reservation will result in the forfeiture of the entire reservation fee.

 

4. Cancellations for Private Events and Tournaments

 

Due to the significant commitment of facility space and staff resources, the cancellation policy for private events and tournaments is stricter.   

  • Cancellation more than 30 days before the event date: A full refund of your security deposit and any fees paid will be issued.

  • Cancellation 15 to 30 days before the event date: Your security deposit will be forfeited. Any other fees paid will be refunded.

  • Cancellation less than 14 days before the event date: The security deposit will be forfeited, and you will be responsible for the full event fee as agreed upon in your event contract. This is because the club is unlikely to be able to re-book the space on such short notice.   

 

5. Cancellations for Academy Programs, Leagues, or Camps

 

If you wish to cancel your enrollment in a multi-week program, league, or camp, you may receive a prorated refund minus an administrative service charge if the request is made in writing before the second scheduled session. No refunds or credits will be issued after the second session has occurred.   

 

6. Returns and Exchanges for Pro Shop Merchandise

 

  • New and Unused Items: We accept returns or exchanges for new, unused merchandise in its original packaging within 14 days of purchase, provided you have a valid proof of purchase.

  • Used Items and Rentals: All sales of used items and all equipment rentals are final and non-refundable.

  • Defective Merchandise: Items that are found to be defective will be handled in accordance with the manufacturer's warranty. Please see a staff member for assistance.

 

7. Cancellations by Arena Badminton and Sports Club

 

In the rare event that Arena Badminton and Sports Club must cancel a reservation, program, or event due to unforeseen circumstances (e.g., facility maintenance, power outage, or other emergency), you will be notified as soon as possible. You will be entitled to a full refund of any fees paid or the option to reschedule for a future date at no additional charge.   

 

8. Procedure for Requesting Cancellations and Refunds

 

To request a cancellation, please contact us by:

Please provide your name and the date/time of your reservation or event. All refunds will be processed within 5-7 business days to the original method of payment. Account credits will be applied to your account immediately.

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